Healthwatch Croydon Annual Report 2023/24

The Healthwatch Croydon contract transferred from Help & Care to Public Voice at the beginning of July 2023.

Throughout the year the Healthwatch Croydon team continued to focus on finding out about the experiences of Croydon residents and on bringing these to the attention of local and national health and care leaders in order to influence positive changes to improve people’s experiences. Throughout this report you will find more information about the work that was done.

During the year the team gathered and presented residents’ views about major strategic ambitions for change in local health and care services, London wide health services (Supporting the capital-wide strategy for the London Ambulance Service, page 15), new ways of delivering health care (Understanding barriers to virtual wards, page 13), and new methods of communication about health (Enabling Croydon Health Services NHS Trust to communicate better with patients, page 15).

The team also heard from asylum seekers about their experience of accessing and using services (Croydon vulnerable migrants’ experiences of health and care services, page 17).