We work with NHS GP practices to strengthen and diversify patient representation and ensure patient feedback is used to improve GP services.
A PPG is a critical friend to the practice, giving feedback about GP services and changes that are made. PPGs can inspire positive change. For example, a PPG could give feedback to help staff make the appointments system work better. A PPG can also help provide information on what services are available to patients and it can organise health promotion events and social activities.
PPGs work in a number of different ways, with groups having regular meetings at the surgery and/or online. Some also involve a wider group of patients who do not usually attend meetings, using e-mail to communicate news and seek patient views. An effective PPG is patient-led and self-organising.
We can provide a range or training, support and resources to GP practices and Patient Participation Groups, and can set up and facilitate borough wide PPG network meetings.