We support commissioners and providers of public services, policy makers, and research project partners to reach, engage and involve residents, patients, the Voluntary, Community and Social Enterprise sector, and seldom heard communities, to understand unmet need and gather valuable insights.
We use this evidence to bring about positive change, involving citizens in the design and shaping of public services.
We have a proven track record of successfully translating the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes for the community.
Examples of our community engagement services
Healthwatch Croydon
We run and manage the Healthwatch service in Croydon. Our team makes sure the NHS and other health and social care providers put people at the heart of care, from understanding their needs, to capturing their experiences and concerns, and speaking out on their behalf.
Public Voice Neighbourhoods
Our Independent Tenant and Leaseholder Advice (ITLA) service provides advice and support to residents living on social housing estates across London which are going through the process of regeneration. Our team of experienced housing specialists also offer community engagement services to local authorities and developers, advice to local authorities who are planning to ballot their residents, and resident involvement and engagement consultancy.
Healthwatch Haringey
We run and manage the Healthwatch service in Haringey. Our team makes sure the NHS and other health and social care providers put people at the heart of care, from understanding their needs, to capturing their experiences and concerns, and speaking out on their behalf.
Highlights of our community engagement work
Pregnancy, maternity and birth: Experiences of care in Haringey’s seldom heard communities
As Haringey previously had one of the highest stillbirth rates in England, North Central London NHS asked Public Voice to look into inequalities in health and care provision through our Healthwatch Haringey service.
We asked diverse maternity service-users about their experiences, including hearing from those who are seldom heard, via a survey, interviews, and focus groups.
Supporting people living with sickle cell disease in Haringey
This report sets out the experiences of people living with sickle cell in Haringey and the challenges they face around accessing benefits and services. The research was commissioned by and delivered with the Haringey Advice Partnership, a service led by Citizens Advice Haringey.
Croydon vulnerable migrants’ experiences of health and care services
Healthwatch Croydon worked closely with the Rainbow Health Centre to interview and survey 58 vulnerable migrants from 24 countries, living in Croydon. Our team carried out surveys, interviews, and focus groups. This report was funded by the Care Quality Commission (CQC) and supports their wider work in engaging with seldom heard groups.