Services we deliver
Through the services and contracts we deliver we reach and engage with communities, explore and understand unmet need, gather valuable insights, and capture stories of lived experience. Our work inform commissioners and service providers in order to bring about positive change and to shape services for the future.
Community Engagement
We run and manage the Healthwatch services in Barnet, Croydon, Haringey and Hounslow. Healthwatch is the independent champion for people who use health and social care services. Our Healthwatch teams make sure the NHS and other health and care providers put people at the heart of care, from understanding their needs, to capturing their experiences and concerns, and speaking out on their behalf. They also help people to find reliable and trustworthy advice and information.
Community Intervention
We work with partners and funders to deliver information, signposting and support services for local communities – demonstrating the impact of local interventions.
Haringey Reach and Connect
We deliver this service for over 50s in partnership with Mind in Haringey and Vibrance, under contract with Haringey Council. Our team of five ‘Community Connectors’ provide independent information, guidance and support to enable people over 50 to improve their wellbeing, with a focus on signposting, short term support and workshops. By understanding their needs and concerns we are also able to make recommendations to improve the services they use.
Visit Haringey Reach and Connect
Haringey Community Collaborative
The Community Collaborative is delivered by Public Voice in partnership with Mind in Haringey to ensure that the Voluntary and Community Sector (VCS) in Haringey is stronger, able to attract more funding and deliver better services. The Community Collaborative works with and is funded by Haringey Council and the local NHS as the official ‘Capacity Building Partner’ for the VCS in Haringey, providing comprehensive support to strengthen governance, grow fundraising channels, build capacity, and increase impact.
Haringey Advice Partnership
We are a key partner in this Information, Advice and Guidance service led by Citizens Advice Haringey and commissioned by Haringey Council. Our team provides local outreach and engagement, identifying needs in the community and targeting specific community groups, with a particular focus on health and social care information and support. We support vulnerable people, enabling them to better navigate services and systems including health, housing and benefits.
Social Prescribing Link Workers, Health and Wellbeing Coaches
Our Social Prescribing team and Health and Wellbeing Coach are a key part of Primary Care Networks (PCN) across Haringey, providing a holistic approach to an individual’s health and wellbeing, and empowering them to have more control. Through supportive relationships with local, voluntary, community and social enterprise (VCSE) organisations, community groups and statutory services, our team make timely, appropriate and supported referrals for individuals who need practical and emotional support – especially those with long term conditions, the lonely or isolated, and people who have complex social needs which affect their wellbeing.
Cancer Community Links
We work in partnership with NHS North Central London (NCL) Cancer Alliance to support people in Haringey who are living with, or beyond cancer. The service provides free, non-medical information and help to support people with their wellbeing. This could include support to become more active, signposting to local activities and groups, connecting to local befriending or volunteering schemes, or training to build confidence or move into work.
Participation and Co-production
We manage and facilitate a range of forums for residents and service users to meet, share experiences, and engage with providers/commissioners to improve services.
Haringey Joint Partnership Board
We have been managing Haringey’s Adult Social Care Joint Partnership Board and its associate reference groups since 2017. Made up of NHS and Adult Social Care service users, Haringey Council, NHS, Healthwatch Haringey and Public Voice, the Board ensures that vulnerable groups in Haringey have a voice in the way NHS services and social care are provided for them.
Patient Participation Groups (PPGs)
We support PPGs in Haringey and Croydon to strengthen and diversify patient representation and ensure patient feedback is used to improve GP services. We provide them with tools to get set-up, and facilitate PPG network meetings to share best practice and experiences.
Haringey Family Hubs – Parent Carer Panel
We manages and supports Haringey’s ‘Parent Carer Panel’ to support the Haringey Family Hubs programme decision-making and to make sure it meets community need.
Independent Tenant and Leaseholder Advice
We provide community engagement services to local authorities and developers.
Public Voice Neighbourhoods
Our Independent Tenant and Leaseholder Advice (ITLA) service provides advice and support to residents living on social housing estates across London which are going through the process of regeneration. Our team of experienced housing specialists also offer community engagement services to local authorities and developers, advice to local authorities who are planning to ballot their residents, and resident involvement and engagement consultancy.
Community Connector, Nick (left) at an event.
